Call Center Representative at Stragel Solutions - NicheSlide

Call Center Representative at Stragel Solutions

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Full Time
Kaduna
Posted 3 weeks ago
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Stragel Solutions is a management consulting firm driven to providing the right human resources in achieving organization’s goals and objectives as well as providing innovative ideas for business growth and development.

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We are recruiting to fill the position below:

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Job Title: Call Center Representative

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Location: Sabon Tasha, Chikun LGA, Kaduna
Employment Type: Full-time

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Job Brief

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
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Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets.
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Requirements

  • OND / HND / B.Sc
  • 1 – 10 years work experience.
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.
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Salary
N70,000 – N100,000 / month.

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Application Closing Date
30th November, 2021.

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Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Features

Job CategoryCustomer Services

Apply Online

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