Customer Experience Officer at a New Private Medical Diagnostic Center - NicheSlide

Customer Experience Officer at a New Private Medical Diagnostic Center

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Full Time
Rivers
Posted 4 months ago
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A new private Medical Diagnostic Center in the heart of Port Harcourt, Rivers State, seeks to employ a professional for the position below:

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Job Title: Customer Experience Officer

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Location: Port Harcourt, Rivers

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Job Description
Customer Relationship Management:

  • In consultation with the Management, implement an effective customer relationship management system to foster customer loyalty across all customer segments
  • Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement in the Laboratory
  • Provide accurate information to patients to ensure proper preparation for investigations
  • Coordination with the internal teams to deliver seamless customer service
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Marketing and Sales Support:

  • Provide marketing and sales support to the Business Development department as needed
  • Generate excitement about the centre and its offerings through web, social media, phone calls and personal interactions with appropriate health information contents
  • Contribute to business research and produce engaging collateral to deliver differentiating customer experience
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Partner Relationship Management:

  • Assist the¬† Business Development team in establishing value for generating business partnerships
  • Oversee the day to day partner operations to ensure fruitful partner experience
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Team Support:

  • Support in creating synergistic team environment across the organization with information gotten from clients
  • Liaise with the Medical Laboratory Scientists to understand their concerns and proactively communicate them to management for improved customer experience
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Qualifications

  • Bachelor’s Degree in Medical Laboratory Science or any Health Profession.
  • 1 – 2 years experience in a similar role will be an advantage
  • Prior experience in the healthcare sector is an added advantage.
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Skill Set:

  • Expert level written and verbal communication skills.
  • Attention to Detail.
  • Ability to work with minimal supervision
  • Empathy
  • Accuracy
  • Quick to learn
  • Computer Savvy Skills: Proficient in Microsoft office suite (Word, Excel and PowerPoint)
  • Internet savvy skills
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Benefits

  • Remuneration is attractive
  • Pension available
  • Individual and family health Insurance available
  • Good work environment.
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Application Closing Date
12pm, Monday, 27th September, 2021.

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How to Apply
Interested and qualified candidates should send their Cover Letter with CV as PDF or Word document to: [email protected] using the Job Title as the subject of the mail.

Job Features

Job CategoryCustomer Services

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