Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products at affordable prices; ranging from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description / Responsibilities
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- HND qualification with 1 – 2 years relevant work experience.
Application Closing Date
31st December, 2021.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.
|Job Category||Customer Services|