Customer Service Agents at Yaphi Tech Nigeria Limited - NicheSlide

Customer Service Agents at Yaphi Tech Nigeria Limited

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Full Time
Lagos
Posted 1 month ago
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Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products at affordable prices; ranging from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances.

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We are recruiting to fill the position below:

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Job Title: Customer Service Agent

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Location: Ikeja, Lagos
Employment Type: Full-time

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Job Description / Responsibilities

  • Receiving and placing customer service telephone calls
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues
  • Data entry and research as required to troubleshoot customer problems
  • Managelargeamounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
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Requirements

  • HND qualification with 1 – 2 years relevant work experience.
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Salary
N50,000 Monthly.

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Application Closing Date
31st December, 2021.

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Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.

Job Features

Job CategoryCustomer Services

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