Customer Service (ICT Support) Officer at Enroyale Consulting - NicheSlide

Customer Service (ICT Support) Officer at Enroyale Consulting

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Full Time
Abuja
Posted 2 weeks ago
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Enroyale Consulting, a globally minded business management consulting company, is recruiting to fill the position below:

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Job Title: Customer Service (ICT Support) Officer

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Location: Abuja (FCT)
Employment Type: Full-time

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Job Summary

  • The candidate is responsible for application setup; resolution of all application functional issues raised by the users; works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.
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Job Description

  • Keep record of users interactions, transactions, comments, and complaints
  • Maintain a positive, empathetic, and professional attitude toward users
  • Provide technical support to teams within the organisation, and to users
  • Assist with systems integrations
  • Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
  • Identifying and resolving technical issues
  • Aid installation and configuration of users softwares
  • Delivering service and support to end-users via automated call distribution device software
  • Gathering and using customer details before evaluating and analysing the symptoms of the issue.
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Qualifications

  • Bachelors Degree in any related area
  • 2 – 4 years work experience
  • Experience in customer service or contact center
  • Computer Science Graduate with customer service experience will be an advantage
  • Ability to discuss complicated technical information in simple terms
  • Problem solving skills and good analytical skills
  • Strong oral communication and interpersonal skills
  • Love of technology
  • Proper phone etiquette.
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Application Closing Date
20th February, 2022.

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How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Job Features

Job CategoryCustomer Services

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