Customer Service Officer at Hyride Nigeria - NicheSlide

Customer Service Officer at Hyride Nigeria

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Full Time
Lagos
Posted 1 month ago

Hyride Nigeria is currently recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Industry: Ride Hailing

Job Description
The successful candidate will be stationed in the Lagos office and oversee all aspects of Hyride Customer Service as well as perform the following key activities:

  • Promptly and professionally respond to customer enquiries about Hyride products
  • Promptly and professionally escalate and resolve to customer complaints
  • Schedule and coordinate internal andexternal events
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Assist business development and driver acquisition in verifying and following up with sales leads
  • Tracking and collating intelligence on customer reviews via smart tracking tools
  • Manage the smooth operation of the Hyride call center

Key Performance Indicators (KPIs)
The Business Development Officer will be appraised by the following parameters:

  • Speed of resolution of customer complaints
  • Number of customer service complaints reported
  • Frequency of call center download

Job Requirements

  • B.Sc in Social Sciences / Arts and Humanities (Post Graduate Degree is an added advantage)
  • 3-5 years working experience in similar role
  • Excellent oral and written communication and analytic skills
  • Ideal candidate is techy, detailed, result oriented, resourceful, proactive, and is well-experienced inCustomer Service.

Application Closing Date
2nd July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Job Features

Job CategoryCustomer Services

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