Customer Service Representative at a Reputable Company - 3 Openings - NicheSlide

Customer Service Representative at a Reputable Company – 3 Openings

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Full Time
Delta, Edo
Posted 1 week ago

A reputable company is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Locations: Anambra, Delta and Edo

Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High School Diploma, General Education Degree or equivalent.
  • 0 – 1 year work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Salary
N75,000 – N100,000 monthly

Application Closing Date
28th June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Current Location as the subject of the mail. e.g “Customer Service Representative / Onitsha”.

Job Features

Job CategoryCustomer Services

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