Customer Service Representative at a Reputable Company – 3 Openings

A reputable company is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Representative

Locations: Anambra, Delta and Edo

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree or equivalent.
• 0 – 1 year work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N75,000 – N100,000 monthly

Application Closing Date
28th June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: hr.pranoxoutsourcing@gmail.com using the Job Title and Current Location as the subject of the mail. e.g “Customer Service Representative / Onitsha”.