Customer Service Representative at Stragel Solutions - NicheSlide

Customer Service Representative at Stragel Solutions

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Full Time
Kaduna
Posted 3 weeks ago
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Stragel Solutions is a management consulting firm driven to providing the right human resources in achieving organization’s goals and objectives as well as providing innovative ideas for business growth and development.

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We are recruiting to fill the position below:

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Job Title: Customer Service Representative

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Location: Kaduna
Employment Type: Full-time

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Responsibilities

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service teamsales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
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Requirements

  • OND / HND / B.Sc in Business or any related field.
  • 1 – 5 years work experience.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
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Salary
N50,000 – N80,000 monthly

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Application Closing Date
30th November, 2021.

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Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Features

Job CategoryCustomer Services

Apply Online

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