Vitalvida Limited – We provide you with an excellent eCommerce experience as our clients satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.
We are recruiting to fill the position below:
Job Title: High Call Volume Telesales & Customer Representative
Location: Lagos Island, Lagos
Employment Type: Full-time
- Experience with managing high volume of incoming and outgoing to sell hair-care products to prospective customers or clients.
- Explains product’s benefits, features and history to customers
- Influences potential customers to buy hair care products and merchandise by following a prepared sales talk to give product information and product up-sells
- Deal and resolve any customer complaints.
- Handle customer orders, provide appropriate solutions and up-sell other products within the time limits;
- Keep records of customer orders, funnel process, inventory, proof of payment with each logistics partner
- Respond to customers’ enquiries via email, live chat, and active social media platforms.
- Follow up with customer to ensure sales target, follow up with logistics partner so that delivery of products and remittance is done on schedule and on time.
- Effectively meets daily metrics with speed, accuracy, and a positive attitude.
- Interested candidates should possess a Bachelor’s Degree or HND / OND.
- Two (2) years or more experience in a heavy volume phone transaction based environment in a Contact/Call Center
- Experience with using CRM e.g Zoho
- Ability to counter customer objections
- Must be independent, self-motivated and organized
- Must be articulate and able to quickly develop rapport with customers over the phone
- Previous collection, banking, financial services, or mortgage experience a plus.
N700,000 – N1,000,000 annually.
Application Closing Date
31st January, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online