Posted 2 years ago
Greink Global is a recruiting agency based in Lagos State.
We are recruiting to fill the position below:
Job Title: Customer Relations Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Duties and Responsibility
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
- Bachelor’s Degree, HND, Master’s Degree, NCE, OND.
N50,000 – N70,000 / month.
Application Closing Date
10th January, 2021.
How to Apply
Interested and qualified candidates should send their their CV to: firstname.lastname@example.org clearly indicating the “Job Title” as subject of your mail.
|Job Category||Customer Services|