Customer Relations Representative at Greink Global

Greink Global is a recruiting agency based in Lagos State.

We are recruiting to fill the position below:

Job Title: Customer Relations Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Duties and Responsibility

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Qualification

• Bachelor’s Degree, HND, Master’s Degree, NCE, OND.

Salary
N50,000 – N70,000 / month.

Application Closing Date
10th January, 2021.

How to Apply
Interested and qualified candidates should send their their CV to: hr@greinkglobal.com clearly indicating the “Job Title” as subject of your mail.