Full Time
Lagos
Posted 2 years ago
Poise and Etiquette, a HR Consulting firm, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Call Centre Lead
Location: Lagos
Employment Type: Full-time
Job Description
- In charge of creating scripts to provide support to clients through phone calls andemails
- Responsible for planning and implementing strategies and operations of the customer service unit
- Drive initiative to improve day to day customer service processes;
- Constant evaluation and analysis of systemsto ensure it is maximized;
- Utilize customer service and web technologies to increase customer satisfaction;
- Maintain accurate records and documents on all customer service activities and discussions;
- Stay informed on the latest industry techniques and methods;
- Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
- Assess service statistics and prepare detailed reports
- Provide help and advice to clients on the Company’s services;
Requirements
- Interested candidates should possess a degree qualification with 5-8 years work experience.
- Excellent oral and written communication skills
- Excellent organisational and time management skills
- Sound report writing and analytical skills
- Proficient in the use of Microsoft Office suite
- Detail oriented with the ability to multitask
Application Closing Date
17th January, 2021
How to Apply
Interested and qualified candidates should send their CV to: recruiter@poiseandetiquette.com using the Job Title as subject of the email.
Job Features
| Job Category | Customer Services |