Customer Service Representative at PTK Consulting Limited

PTK Consulting Limited – Our client who are FMCG group of companies is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ipaja, Lagos Mainland – Lagos
Employment Type: Full-time

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• OND, SSCE / GCE / NECO
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• 2-3 years experience
• Candidate must be a Female and should be living around Ipaja Axis or its environ.

Application Closing Date
31st December, 2020.

Interview Date
6th January, 2021.

Method of Application
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using “Customer Service Officer- Ipaja” as the subject of email.